Rainbow Club Service Agreement

** If you are joining a waitlist only and are not enrolling in a class and paying for that enrolment at this time: the terms and conditions outlined in this Service Agreement are for your information only.**

1. Introduction

Welcome to Rainbow Club Australia. This Service Agreement outlines the responsibilities of Rainbow Club members, their representatives (e.g., parents/guardians), and Rainbow Club Australia Limited.

Overview of the Agreement

The purpose of this Service Agreement is to outline the responsibilities of Rainbow Club members, their representatives (for example, parents/guardians) and Rainbow Club Australia Limited.

2. Club Operations

Service Fees and Charges

Fees for each program, class, and location are disclosed in full prior to booking. The dates and times will depend on availability.

Program	Weekly Lesson Duration	Fees
Swim the Rainbow: Learn to Swim	30 minutes	$386 – $423
Rainbow Squads: Swimming Transition	60 minutes	$386 – $423
Active Moves: Aqua Fitness	45 minutes	$595

*Term fees may vary by pool. Your fee will be disclosed at time of booking before payment.

 

Refund Policy

• Refunds are at the discretion of Rainbow Club’s CEO.
• Term fees are not reduced by absences.

Term Schedule

• Rainbow Club aims to provide a 9-week term four times a year during the school terms.
• Dates for each term may vary or change depending on club locations and the availability of the pool facilities.
• Members will be notified of term dates and any changes as early as possible.

Facility Usage 

• Rainbow Club does not own any pool facilities and hires lanes or pool areas from various venues. 
• Members and their representatives must abide by the rules and regulations implemented by the pool facility.
• Some facilities may charge an entry fee to members and anyone accompanying them. These fees are separate from Rainbow Club’s program fees and are payable directly to the facility. 

 

3. Lesson Policies

Attendance/Scheduling and Withdrawal of Membership

• Members must log absences via the Parent Portal.
• Absence for 3 or more classes in a term without prior notice may result in forfeiture of member’s place. 
• Membership may be withdrawn if you choose to remove the member from Rainbow Club’s service. Written notice must be provided notifying that the member is not returning in the following term. 

Class Levels and Progression 

• Details on class colours and progression can be accessed via ‘Our Programs’ on the Rainbow Club website or via the Parent Portal. 

Teacher and Schedule Changes 

• While Rainbow Club aims to provide consistent teaching staff for each class, there may be instances where the regular teacher is unavailable. In such cases, a cover teacher will conduct the class. 
• Teacher availability and schedule changes may occur, which can affect the member’s class times and assigned teacher. Rainbow Club will notify members of any such changes as soon as possible. 

 

4. Rainbow Starts Form and Support Plan

• Complete the Rainbow Starts form to provide the most current information about the member. This information is accessed only by Rainbow Club’s administrative staff, Occupational Therapist, Exercise Physiologist, the Lead Teacher, and the members swimming teacher. 
• Email all Behaviour Support and Medical Plans to rainbowstarts@myrainbowclub.org.au. These will be securely stored and accessed only by the Programs and Quality Manager and the Inclusion Support Officer. 
• Regularly update the Rainbow Starts form to ensure accurate information. Communicate any significant changes that impact the quality of the lesson. 
• If a member has a regulated restrictive practice response in their Behaviour Support Plan, they must be accompanied by a trained parent or authorised worker/carer to implement it if required during the lessons. 

 

5. Incidents, Feedback, Compliments and Complaints

• Members must complete an Incident Report Form for any incidents, accessed from our website. 
• The CEO manages all incidents appropriately. 
• Members may provide compliments or complaints directly to your Club’s Lead Teacher, via the contact us form on the website, email to Member Services at info@myrainbowclub.org.au or by calling 0431 097 813. 

Rainbow Club will: 

• Listen to feedback and resolve problems quickly. 
• Protect members’ privacy and confidential information. 
• Support members’ right to advocacy to ensure their rights are safeguarded. 
• For members/participants with NDIS funding: Participants may bring their complaints to the NDIS Commission (https://www.ndiscommission.gov.au/about/complaints) or by phone at 1800 035 544 at any time. 

 

6. Responsibilities of Members (Participants) and their Representatives

As a member (participant) and/or as a representative of a member (participant), I agree to the responsibilities and statements below: 

Safety and Conduct 

• Be present for the duration of the member’s class. 
• Adhere to the rules and regulations displayed at your club’s pool. 
• Ensure the member wears appropriate swim attire, including swim nappies if not toilet trained. 
• Supervise the member at all times, even when they are in the pool with a Rainbow Club teacher. 
• Understand that generally, parents and siblings are not allowed in the pool during lessons. 
• Medication storage and administration are the sole responsibility of the parent or carer. 
• If the member has a regulated restrictive practice response in their Behaviour Support Plan, they will be accompanied by a trained parent or authorised worker/carer to implement it if required during the lessons. 
• Consent to sharing participant information with approved providers, medical specialists, and emergency services, including NDIS. 
• Ensure Rainbow Club has the most updated copy of all support and medical plans sent to rainbowstarts@myrainbowclub.org.au. 

Emergency Procedures 

• Act as the guardian providing consent for medical treatment and share personal information as needed during emergencies. 
• Follow the instructions of Rainbow Club staff during emergencies. Assist the teacher in guiding the member during evacuations until the assembly point is reached. 
• Participate in twice-annual emergency evacuation drills and follow the lead teacher’s instructions, staying with the member and their teacher throughout. 
• If no responsible person is present or the designated person needs medical treatment, Rainbow Club prioritizes member safety and well-being. Lead Teachers will take over, contact emergency services, and communicate with emergency contacts. Temporary guardianship will be activated if needed. All actions will be documented for transparency and accountability. 

Social Participation 

• Understand that Rainbow Club is a club, not a swim school, and social participation is key. 
• Understand that Rainbow Club hosts a calendar of events and social activities. 
• Treat Rainbow Club employees and volunteers with respect. 
• Consent to the information I have supplied to be used by Rainbow Club, its employees, and agents for the purposes of delivering services to the member. 
• Consent to photography and video of the member for media purposes unless you notify Rainbow Club via email or untick the “Media Consent” in my parent portal. 

 

7. Responsibilities of Rainbow Club

Rainbow Club staff agree to the responsibilities and statements below: 

Club Operations 

• Notify members of any unforeseen access problems or pool accidents. 
• Communicate openly and honestly with members. 
• Provide progress reports twice yearly. 
• Treat members with courtesy and respect and meet their cultural needs. 
• Ensure personal, cultural, and religious beliefs are respected during social swimming lessons. 
• Ensure access to supports required by the participant will not be withdrawn or denied solely on the basis of a dignity of risk choice that has been made by the participant. 
• Protect members’ privacy and confidential information and support their right to advocacy. 
• Ensure members can opt out of any NDIS information sharing during audits. 

Transition to or from a Provider 

• Rainbow Club Australia is dedicated to providing every member with a well-planned and coordinated transition to and from social swimming lessons. 
• Risks are carefully assessed, exit and transition procedures are designed to be fair, non-discriminatory, transparent, and thoroughly planned, ensuring the rights of each member are upheld. 
• Upon exiting Rainbow Club, members are offered assistance to ensure a smooth transition. 

Teachers 

• Employ only qualified teachers with verified NSW Working with Children checks, ACT Working with Vulnerable People Check, or Queensland Blue Cards. 

 Emergency and Disaster Arrangements 

• Implement procedures to handle emergencies and disasters, ensuring the safety and well-being of all members. 
• Conduct twice-annual emergency evacuation drills, with mandatory participation from members and parents. 
• If there is an emergency or disaster, your lesson may be rescheduled or cancelled. You will be notified of any changes. 

Problem Resolution 

• Address issues promptly and fairly. Contact Rainbow Club staff for assistance. 
• Work with members and their representatives to resolve problems or concerns. 

Child Safeguarding

• Rainbow Club is dedicated to ensuring the safety, wellbeing, and protection of children and young people in our care. We adhere strictly to the National Principles for Child Safety, recognising that every child deserves to feel safe and supported in all aspects of their involvement with us. Please refer to Rainbow Clubs’  Statement of Commitment to Child Safety for more information.

8. Service Agreement Changes

• This Service Agreement is valid for the current term period only. Before the start of each term, a new Service Agreement will need to be accepted prior to term commencement. 
• Rainbow Club will review the terms of the service agreement yearly and update accordingly to reflect our current practices.
• Rainbow Club reserves the right to amend the Terms and Conditions and members and representatives will be notified of any changes. 

 

9. Termination of Agreement

Grounds for Termination by Rainbow Club 

• No payment received. 
• Absent for 3 or more classes without notice. 
• Rude, disrespectful or threatening behaviour towards Rainbow Club Australia staff or others. 

Member Cancellation 

• Participants may request to terminate their lesson by giving Rainbow Club 30 days’ notice via email. 
• No refunds will be provided for cancellations made by members. 

 

10. Privacy, Data Collection, and Storage

Collection of Personal and Medical Information 

• Rainbow Club Australia collects personal information, including medical information and support plans, to provide tailored services to each member.
• This information is collected through forms such as the Rainbow Starts form and during the member booking process. 

Use of Personal and Medical Information 

• The collected information is used to develop individualized lesson plans, assess risks, and ensure the safety and well-being of each member. 
• Information may also be shared with approved providers, medical specialists, and emergency services as necessary, including NDIS. 

Storage and Security 

• All personal and medical information is securely stored and accessed only by authorised personnel, including the Programs and Quality Manager, Inclusion Support Officer, Occupational Therapist, Exercise Physiologist, administrative staff, and the members swimming teacher. 
• Rainbow Club employs robust data security measures to protect personal information from unauthorized access, misuse, or disclosure. 

Updating Information 

• Members are required to regularly update their personal and medical information to ensure accuracy. Any significant changes impacting the quality of the lesson should be communicated promptly. 

Privacy Rights and Confidentiality 

• Rainbow Club is committed to protecting the privacy and confidentiality of all members. Personal information is handled in accordance with relevant privacy laws and regulations. 
• Members have the right to access their personal information and request corrections if necessary. 

Data Breach Procedures 

• In the event of a data breach, Rainbow Club will take immediate steps to mitigate the impact and notify affected individuals as required by law. 

 Consent 

• By agreeing to this service agreement, members and their representatives consent to the collection, use, and storage of personal and medical information as described above. 

11. Contact Information

For inquiries or assistance, please contact Rainbow Club Australia’s Member Services team: 

Rainbow Club Australia Limited 

• Address: PO Box 432, Brighton Le Sands NSW 2216 
• Email: info@myrainbowclub.org.au 
• Phone: 0431 097 813 or 0475 075 847 
• Website: www.myrainbowclub.org.au 
• ABN: 96 753 434 862 
• NDIS Provider Number: 4050000653